ACA Confusion Reigns Amongst Consumers
The Washington Post reports that the next big issue facing the Obamacare rollout is enrollees not understanding their insurance plans. Many of the new health insurance consumers have never had health insurance before and, therefore, have little knowledge about how health insurance works. Health insurance has unique terminology and payment structures that make it increasingly difficult for consumers to understand, especially for those with language barriers. For example, many of the new enrollees are having difficulty understanding the function of deductibles and co-payments and how to utilize these plan characteristics. Further, some enrollees have not even received their insurance cards and are being improperly billed due to the technical problems that continue to surround the health insurance exchange.